Template broadcasts
Send offers, updates and reminders with buttons, images and documents to opted-in customers.
WhatsApp Business API
Talk to customers where they already are. Send approved templates, run chatbots and manage conversations with your team on the official WhatsApp Business Platform.
WhatsApp Business
Conversations that convert.
Rich messages with images, buttons and lists get read and replied to. Telesure handles onboarding, templates and the inbox.
- Business verification and number onboarding support
- Template broadcasts to opted-in customers
- Chatbot with human hand-off
- Shared inbox so the whole team can reply
T
Telesure Demo Store Business account
Bulk SMS sent12,480 delivered (sample)
IVR call routedPress 2 for billing (sample)
Template approvedOrder update (sample)
Features
Everything you need to run WhatsApp Business API at scale.
Shared team inbox
Assign chats, add notes and reply from one screen. Customers get answers faster.
Chatbot builder
Answer common questions, take bookings and collect details, then hand over to an agent.
Template approvals
We prepare and submit templates in the right category, which improves approval rates.
Click-to-WhatsApp
Start conversations from ads, QR codes, your website and Instagram.
Rich media
Share catalogues, invoices, tickets, location pins and PDFs.
CRM integration
Sync conversations with your CRM, helpdesk or order system.
Opt-in management
Track consent and honour opt-outs automatically.
Delivery and read reports
See sent, delivered, read and replied for every broadcast.
For developers
Start from the console, grow into the API.
Send your first broadcast without code. When you are ready, plug the same templates into your CRM, store or app.
- Webhooks for delivery, read and reply events
- Template variables mapped from your data
- Sandbox number for testing
// Illustrative request. Final endpoints are shared at onboarding.
POST /v1/whatsapp/messages
{
"to": "91XXXXXXXXXX",
"type": "template",
"template": {
"name": "order_update",
"language": "en",
"params": ["Anita", "TS-1042"]
}
}
Popular use cases
What teams send with it.
How it works
Live in four steps.
Verify your business
We help with Meta business verification and number setup.
Create templates
Draft, categorise and submit for review.
Connect your systems
Use the console, the API or your CRM.
Broadcast and chat
Send to opted-in customers and reply from the inbox.
FAQ
WhatsApp Business API: common questions
Do I need a green tick to start?
No. You can start with a verified business account and apply for the official business account badge later if you qualify.
What are the template categories?
WhatsApp groups templates into marketing, utility and authentication. The category affects pricing and approval, and we help pick the right one.
Can I message anyone?
Only people who have opted in. Inside a 24-hour window after a customer writes to you, you can reply freely. Outside it, use an approved template.
Can I keep my existing WhatsApp number?
A number can move to the API after it is removed from the regular app. We walk you through the steps so you do not lose chat access unexpectedly.
Is there a chatbot?
Yes. Build flows with buttons and lists, connect to your data, and pass to a human when needed.
Ready to power smarter business communication?
Tell us what you want to send. We will set up a free walkthrough on your own use case.