Multi-level menus
Build menus up to several levels deep, with fallbacks for wrong or no input.
IVR Solutions
Answer every call, route it to the right team and let customers solve simple needs on their own with menus in their language.
IVR Solutions
Every caller reaches the right place.
A well-built IVR cuts wait times and frees agents for calls that need a human. Design flows visually, no telecom jargon required.
- Visual flow builder with multi-level menus
- Language selection and regional prompts
- Time-of-day and agent-availability routing
- Call recording and full call logs
Incoming call · 1800-XXX-XXXX
Welcome. Choose your language
Press 1Sales
Press 2Order status
Press 3Talk to support
Route to available agent · Missed call? Call back in 5 min
Sample flow for illustration
Features
Everything you need to run IVR Solutions at scale.
Regional languages
Prompts in Hindi, English and regional languages, recorded or generated.
Smart agent routing
Ring groups, round robin and skill-based routing with call-back when lines are busy.
Missed-call numbers
Let people give a missed call to register interest. Call them back automatically.
Business-hours rules
Different flows for working hours, lunch breaks, weekends and holidays.
API lookups
Read order status, balances or appointment times from your system during the call.
Call recording
Record calls for training and quality, with secure access control.
Live reports
Calls answered, abandoned, menu choices and average wait time.
Access control
Role-based logins and number masking options for sensitive teams.
Popular use cases
What teams send with it.
How it works
Live in four steps.
Share your call flow
Tell us who calls and what they need.
We build and record
Menus, prompts and routing set up with you.
Test and go live
Try it with your team, then publish the number.
Review the reports
Improve menus using real call data.
FAQ
IVR Solutions: common questions
Can I keep my existing business number?
That depends on your current operator and number type. We review options with you, including new toll-free or virtual numbers.
Can callers press keys or speak?
Key-press (DTMF) menus are standard. Talk to us if you need voice-driven flows.
What happens when no agent is free?
Callers can wait on a queue message, leave a request for a call-back, or be forwarded to a second group.
Can the IVR read data from my system?
Yes, through an API call during the flow, for example to read out an order status.
How many calls can it handle at once?
Capacity is planned to your peak. Share your expected concurrent calls and we will size the lines.
Ready to power smarter business communication?
Tell us what you want to send. We will set up a free walkthrough on your own use case.